Shipping policy

SHIPPING POLICY

DON’T BE THE REASON (DBTR)

Thank you for shopping with DBTR. Every order is handled with care, and we work to get your order packed and on its way as quickly as possible.

ORDER PROCESSING

Please allow approximately 1–3 business days for in-stock orders to be processed before shipment.

Business days are Monday through Friday and do not include weekends or holidays.

During new releases, limited drops, special promotions, or periods of high order volume, processing may take longer than usual.

Processing time is separate from carrier transit time.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on the shipping method, destination, package, and other applicable factors.

Any available free-shipping promotions will be clearly stated on the DBTR website or at checkout.

DELIVERY TIMES

Estimated delivery times shown at checkout begin after your order has been processed and accepted by the shipping carrier.

Delivery dates are estimates and are not guaranteed unless specifically stated by the shipping carrier.

Once a package has been transferred to the carrier, delays caused by weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside DBTR's reasonable control may affect delivery.

ORDER TRACKING

Once your order ships, you will receive shipping confirmation with tracking information using the contact information provided with your order.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name

  • Street address and apartment/unit number

  • City, state, and ZIP code

  • Email address and contact information

If you notice an error after placing your order, contact DBTR immediately.

We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

INCORRECT OR INCOMPLETE ADDRESSES

DBTR is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If a package is returned to DBTR because of an incorrect address, incomplete address, refused delivery, or other customer-related delivery issue, the customer may be responsible for the cost of shipping the order again.

Original shipping charges are non-refundable unless otherwise required by law.

LOST OR MISSING PACKAGES

If your tracking information has not updated for an unusual amount of time or your package appears to be lost in transit, contact DBTR so we can help review the shipment and determine the appropriate next steps.

Depending on the circumstances, a carrier claim or investigation may be required before a replacement or other resolution can be provided.

PACKAGES MARKED DELIVERED

If carrier tracking shows your package as delivered but you cannot locate it, please:

  • Check around the delivery location.

  • Check with household members, neighbors, front desks, mailrooms, or building management when applicable.

  • Allow a short period of time in case the carrier marked the package delivered before completing delivery.

  • Contact the shipping carrier for additional delivery information.

You may also contact DBTR for assistance.

A package being marked as delivered by the carrier does not automatically guarantee eligibility for a refund or replacement. DBTR will review reported delivery issues individually and provide assistance when reasonably possible.

LOST OR STOLEN PACKAGES AFTER DELIVERY

DBTR cannot guarantee replacement or reimbursement for packages that are lost or stolen after confirmed delivery.

We strongly recommend shipping orders to a secure location where someone can safely receive the package.

Any rights available to customers under applicable law remain unaffected.

DAMAGED PACKAGES OR ITEMS

If your order arrives damaged or an item inside the package is damaged, contact DBTR within 7 days of delivery.

Please provide:

  • Your order number

  • Your full name

  • Photos of the damaged item

  • Photos of the shipping package when applicable

Do not discard the damaged merchandise or packaging until DBTR has reviewed your claim, as additional information may be required.

Approved claims will be handled in accordance with the DBTR Refund & Exchange Policy.

WRONG ITEM RECEIVED

If DBTR sends you the wrong product, size, or color, contact us within 7 days of delivery.

Once verified, DBTR will work to correct the order at no additional shipping cost to you, subject to product availability.

RETURN-TO-SENDER PACKAGES

If a package is returned to DBTR because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you when reasonably possible.

Additional shipping charges may be required to resend the package.

MULTIPLE ORDERS

Separate orders placed by the same customer are not guaranteed to be combined into one shipment.

DBTR may ship items separately when necessary to fulfill an order.

PRE-ORDERS

If DBTR offers a product as a pre-order, the estimated shipping or fulfillment timeframe will be stated on the applicable product page.

If an order contains both in-stock and pre-order merchandise, the entire order may be held until all merchandise is ready to ship unless otherwise stated.

Pre-order shipping estimates may change due to production or circumstances outside DBTR's reasonable control. Customers will be notified of material delays when reasonably possible.

INTERNATIONAL SHIPPING

International shipping will only be available to destinations shown as eligible during checkout.

International customers may be responsible for customs duties, import taxes, fees, or other charges imposed by their country or local authorities. Unless DBTR expressly states otherwise at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

International delivery times may also be affected by customs processing.

LIMITED RELEASES

Many DBTR products may be released in limited quantities.

If a package requires replacement and the original item is sold out, an identical replacement may not be available. DBTR will work with the customer on an appropriate resolution in accordance with our Refund & Exchange Policy and applicable law.

CONTACT DBTR

For questions about shipping or an existing order, contact DBTR through the contact information provided on our website.

Please include your full name and order number so we can locate your order and assist you as quickly as possible.

DBTR — DON’T BE THE REASON

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