Refund policy

REFUND & EXCHANGE POLICY

DON’T BE THE REASON (DBTR)

At DBTR, every drop is produced with intention and quantities may be limited. Please review your order carefully, including the product, size, color, and shipping information, before completing your purchase.

ALL SALES ARE FINAL

DBTR does not offer refunds or returns for change of mind, ordering the wrong size or color, or deciding you no longer want an item.

We understand that sizing can vary, so eligible items may be exchanged for a different size under the conditions below.

SIZE EXCHANGES

Size exchange requests must be made within 14 days of delivery.

To qualify for an exchange, the item must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free of stains, odors, deodorant marks, pet hair, or other signs of wear

  • In its original condition with all original tags and packaging, when applicable

Items that do not meet these requirements will not be accepted.

All exchanges are subject to inventory availability. Because DBTR releases may be produced in limited quantities, we cannot guarantee that your requested replacement size will be available.

If the requested size is sold out, DBTR may offer another available size or store credit at our discretion.

Customers are responsible for return shipping costs associated with voluntary size exchanges. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, contact DBTR within 7 days of delivery.

Please include your order number and clear photos showing the issue.

Once the issue is verified, DBTR will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund. DBTR will cover reasonable return shipping costs when the error is ours.

Normal wear and tear, damage caused after delivery, improper washing or drying, misuse, alterations, or failure to follow garment-care instructions are not considered manufacturing defects.

FINAL SALE ITEMS

Items specifically marked FINAL SALE are not eligible for returns, refunds, or size exchanges, except where required by law or when an item arrives damaged, defective, or incorrect.

LIMITED-RELEASE & SOLD-OUT ITEMS

DBTR products may be released in limited quantities and may not be restocked.

Submitting an exchange request does not reserve inventory. If a replacement item or size sells out before the exchange is completed, we cannot guarantee a replacement.

ORDER CHANGES & CANCELLATIONS

Orders begin processing as quickly as possible.

If you need to change or cancel an order, contact DBTR immediately. We will make a reasonable effort to accommodate the request, but once an order has entered processing, been packed, or shipped, changes or cancellations may no longer be possible.

SHIPPING & DELIVERY

DBTR is not responsible for delays caused by shipping carriers.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to DBTR because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

For packages reported as lost, stolen, or missing after carrier tracking indicates delivery, please contact DBTR so we can review the situation and assist with available next steps. A replacement or refund is not guaranteed solely because carrier tracking shows a package as delivered.

EXCHANGE SHIPPING

Do not send an item back to DBTR without first contacting us and receiving exchange instructions.

Unauthorized returns may not be accepted.

Customers should use a trackable shipping method when returning an approved exchange. DBTR is not responsible for return packages that are lost or damaged before reaching us.

REFUNDS WHEN APPROVED

If DBTR approves a refund, it will be issued to the original payment method whenever possible.

Processing times after a refund is issued depend on your bank, credit card company, or payment provider.

Original shipping charges are non-refundable unless the refund results from an error by DBTR or otherwise required by law.

ABUSE OF RETURN OR EXCHANGE POLICY

DBTR reserves the right to refuse an exchange or return request when there is evidence of fraud, excessive or abusive exchange activity, worn or altered merchandise, or other misuse of this policy, subject to applicable law.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable consumer-protection law.

CONTACT DBTR

For questions regarding an order, damaged item, or exchange request, contact DBTR through the contact information provided on our website.

Please include your full name, order number, and reason for contacting us so we can assist you as quickly as possible.

DBTR — DON’T BE THE REASON

One Message. Endless Possibilities.